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SwyxWare - File output

These instructions help you configure your SwyxWare phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

SWYX V8.TDS
SWYX V8.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the steps below to configure the SwyxWare to output SMDR data to a file in a specific location:

  1. Log in to your SwyxWare Administration Tool.
  2. Right-click on the Swyx server you want to configure and click on the Properties button.
  3. In the Properties window, click on the Call Detail Records tab.
  4. Click on the Call Detail Records into Text File radio button.
  5. In the Save to Folder field, enter \program files\tri-line\tim plus\spool. If you are using a mapped drive enter the driver letter.
  6. In the File Name field, enter data.{sitecode}, replacing {sitecode} with the ID of the site you are logging. To obtain the ID of a site, hover the mouse pointer over it on the Directory page in TIM Plus and it will be displayed as a tooltip.
  7. Click on the OK button and close the SwyxWare Administration Tool.

Here is an example of the SwyxWare Administration properties window:

swyxware_1

Configure TIM Plus​

Follow the steps below to configure TIM Plus to receive SMDR data from your SwyxWare:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. swyxware_2
  4. In the Site Properties window, select SWYX V8 from the PBX model drop-down list.
  5. In the Connection method field, select No connection required from the drop-down list.
  6. Click on the Save button to apply the settings.